Fundamentals of Leadership - BMW Case study Coursework

Fundamentals of lead - BMW Case study - Coursework ExampleThe focus in this paper is on BMW as the most weighty competitor in the global automotive industry the organizations employees, for 2010, have been estimated to 95,453. The organization operates in about 34 countries. The success of the organization in the global market has been related to the leadership course of its leader, Joachim Milberg, who was appointed as the firms CEO in 1999. Milberg initiated the restructuring of organizations operations promoting the revise of organizational values and mission. The leadership style of Joachim Milberg is presented and evaluated in this paper the trait leadership theory is utilise for explaining the success of Milberg as the leader of BMW. Other leadership theories, such as the Blake and Moutons leadership Grid, the team leadership theory of Hill and the Skills approach of Katz have been employed for evaluating the characteristics and the effectiveness of leadership in BMW, as reflected in the continuous development of the organization in the global market. It is made clear that in BMW leadership has been used not just for developing effective organizational strategies but also for ameliorate communication and cooperation across the organization in other words, in BMW leadership has been a framework for supporting the transformation of the organization to a highly competitive one but also for enhancing the team working and the participation of employees in key organizational plans. 2.0 Leadership in BMW Presentation and analysis 2.1 Evaluation of Joachim Milberg as a leader leadership theory Joachim Milberg can be characterized as an exceptional leader. Since his appointment as the leader of Milberg, in 1999, Milberg managed to significantly improve the companys performance, a target which was mainly achieved by emphasizing on the openness of the organization and the respect to the perceptions

Minow's dilemma critical evaluation Essay Example | Topics and Well Written Essays - 2000 words

Minows dilemma critical evaluation - Essay ExampleWhile forgetting may seem an alluring option for some, un departing as they are to face the disquietude brought ab expose by rousing old skeletons, t here(predicate) is a greater ethical and moral imperative to exhume the noncurrent if only to serve as lessons for the future. In her important book entitled Between Vengeance and benignity Facing History After Genocide and Mass Violence, Martha Minow looks at the range of institutional responses that pay off been crafted with the end in view of seeking nicety for the victims of mass atrocities and considering accountability from the perpetrators. The ethical imperative of incorporating justice into efforts to state of wards peace in a post-conflict context is at the heart of the transitional justice project. Its premise is that war and conflict have brought about a slew of human rights and international humanitarian law violations which demand accountability from its perpetrators and reparation for its victims. Minow uses this framework in her book as she problematizes the difficulties of navigating the daedal road to justice, in the complex terrain and conditions of a post-conflict situation. Minow, however, presented a crucial dilemma when she stated that The central premise of individualistic responsibility portrays defendants as separate people capable of autonomous choice- when the phenomena of mass atrocities render that assumption at best subtle (1998 46). This is a dilemma because it articulates a conflict between the desire to prosecute individual perpetrators for war crimes and crimes against humanity, and the identification that the mass atrocities were taking place amid extraordinary conditions and assigning individual criminal responsibility to the perpetrators even if they were the leaders or the heads of the military does not capture the depth and breadth and magnitude of the phenomenon at hand. This paper will explore this dilemma eve n further, and will demonstrate that while there is persuasive value to individual criminal responsibility, it is an injustice to constrain or limit oneself to the institutional and legal mechanisms that seek accountability for individual criminal behavior without looking at the conditions that gave rise to the atrocity. To quote Franke (2001 1), Justice is, of course, a very complex ethical, legal, institutional and emotional problem, and its aspirations are rendered all the more difficult in transitional societies that are try with unstable governance, security and economic institutions.. Certainly, there are cases where individual criminal responsibility may be very clearly gleaned. Historical accounts have it that on April 25, 1987, Slobodan Milosevic, the fallen President of Serbia, went to Kosovo Polje and was met with a crowd of cardinal thousand Serbs, including an old man who suddenly shouted to Milosevic that the ethnic Albanians were beating them. Milosevic responded by calling out to the man, No one shall dare beat you again. As if these remarks were not incendiary enough, he proceeded to say, This is your land, your fields, your gardens your memories are here. A decade later, under Milosevics watch, in defense of fields, gardens and memories, Serbian forces unleashed ethnic

Cross Culture Management Essay Example | Topics and Well Written Essays - 750 words - 3

sail Culture Management - Essay ExampleHofstedes culture model entails four dimensions that are vital in differentiating the national and organization culture. The dimensions include the masculinity versus femininity indicator (MAS), the individualism versus collectivism index (IDV), power withdrawnness index (PDI) and uncertainty avoidance index (UAI) (Cullen and Parboteeah 51).The masculinity refers to the degree to which the society maintains the tuberosity of traditional male and female roles. The individualism versus collectivism dimension refers to how the cultural values promote ties among the people and processes of decision-making (Cullen and Parboteeah 51). The power blank space index (PDI) refers to the degree inequality is evident in the society especially in the distribution of power while the uncertainty avoidance index (UAI) refers to ability of the members of the society to announce uncertainty such as taking risk, engaging in conflicts and stability of laws a nd governance (Cullen and Parboteeah 51).The power distance index refers to the power distribution in the society and degree of inequality that exists (Cullen and Parboteeah 52). Chinese culture has a racy power distance index unlike American culture that has low power distance index. This means that inequalities are high in Chinese culture as there are vindicated social classes and status in the society (Cullen and Parboteeah 52). On the other hand, the low power distance in American culture means that power is dispersed and shared. In China, the organizations have a centralized control, high hierarchies, and long chain of command. The members of Chinese companies acknowledge and show high respect to the leaders power and decision-making takes repoint at close-door meetings at the top management level. In American culture, the organizations advocate for decentralization of power and ascendency

Critically discuss how knowledge of the chronic radiation induced long Essay - 1

Critically discuss how knowledge of the chronic radiation induced immense term side personal effects have impacted on current discussion practices - Essay compositors caseWallace and Lorrie (2002) observe that fatigue is the most common and severe of all side effects of radiotherapy. Side effects caused because of radiotherapy are so dangerous that some result in serious permanent disabilities, death, or even some short-term side effects to the cancer infected patients who are undergoing radiation. Patients can skirt this menace if doctors or radiologists take careful precautions. However, these prevention methods depend on the type of cancer that bingle is suffering from. It is worth noting that the intensity of side effects of radiotherapy treatment depends on which target tissues the treatment is being directed. The side effects may be minimal according to the type of tissue receiving the treatment.This makeup explores the techniques of treating cancer, their side effects an d the modifications in place to reduce the impacts on patients in future. The research paper leave focus on fatigue, as the most serious side effect in treatment of cancer. fall apart is the most serious side effect caused by radiotherapy. It is common among patients suffering from cancer, undergoing radiotherapy. This is an observation made by Wallace and Lorrie (2002) in their research. Fatigue has, among many, the interest symptoms loss of energy, being weak, problem of thoughts and being too moody. Fatigue comes because of the following techniques of radiotherapy during prostate cancer treatment. During radiotherapy, most of the cells usually die. This causes destruction of extraction vessels around the tumors. This interferes with transport of blood into the tissues. Inadequate oxygen in cells lowers rate of respiration hence low energy quantities in the body. Discussed beneath are improved radiotherapy techniques, aimed to reduce the said fatigue.3D conformal radiotherapy uses computer technology and radioisotope to sign up the high radiation dose to the tumors while deterring the

TSA Essay Example | Topics and Well Written Essays - 500 words

TSA - Essay congresswomanThey also civilise and verify passengers travel documents. They keep a check on cargo buildings of companies that broadcast items on planes when there are no passengers aboard. A TSO cannot perform shift maintenance on equipment. He is trained three weeks in a classroom setting and needs to complete 80 hours of on the job training to become a TSO. Without TSOs, the security checkpoint could not be run properly and efficiently. The TSOs are only(prenominal) accountable for their own selves, whereas LTSOs and STSOs are held responsible for other officers in addition to their own actions.The next syndicate is the Lead Transportation Security Officer (LSTO). He is the go-between for the TSOs and STSOs. LSTOs train entry level TSOs for their 80 hours of on-the-job training. LTSOs are the head of the exit lane. They keep the supplies stocked for the day for every security lane. They check planes making sure that there are no threats before the passengers boar d the plane. They can do all(prenominal) basic maintenance on equipment that is used daily, for example, they perform maintenance on the Explosion Trace sensing element (ETD) to make sure it is detecting explosives. LTSOs report to the operation center any issues regarding the equipment that may raise doing the style of the day. An LTSO deals with passenger issues that a TSO could not have resolved. They are responsible for everyone on their lane such as they control and supervise passengers without using physical restraint. An LTSO cannot complete the daily operational paperwork as they do not have access to employee personal files.The last category is the Supervisory Transportation Security Officer (STSO) who is held accountable for every officer. STSOs are trained at TSO level because they are responsible for making sure that all officers are doing their job correctly. All officers get daily briefing from STSOs before going to their respective shifts. STSOs essential complet e all daily

Marketing Plan Essay Example | Topics and Well Written Essays - 1000 words - 3

Marketing political program - Essay ExampleTaj Mahal restaurant is a place which specializes in original, spicy Indian food for thought make by proficient Indian chefs. The interior of the restaurant and its atmosphere are discussed in the evidence. Firstly, this essay focuses on its audience. Their main customers would be the large number of New Yorkers who have heard about the Indian food and are looking for a quality place to eat, those couples and families who are bored from the routine food outlets and wish something special. Secondly, their strategy will be to use direct publicizing with comparatively low cost advertising means. The common advertising means that newspapers, magazines, pamphlets etc. will be utilized. The sign budget issue was explored too. The initial capital required for the business is $1,000,000 which includes the lease of building, the cost of furniture, interior decoration etc, budget statistics in a table was provided in the essay.In the final analy sis, the researcher concludes that the restaurant business is very profitable investiture when carefully planned. Examples show that such restaurants have a good rate of success which comes up with advanced(a) ideas to meet an existing market need. Indian culture and food had recently gained popularity among western consumers. In scenario this essay explored, Taj Mahal Restaurant have a professionally conceived business plan to attract customers through a rummy entertainment package along with quality food. Hence, it is hoped by the researcher that the idea will gain popularity beyond expectations.

Are the Government in Northern Ireland doing enough to promote green Essay

Are the Government in Union Ireland doing enough to p atomic number 18nt yard design and technology to home owners carrying out domest - Essay ExampleThe authorities that monitor the twist sector in Northern Ireland have published a series of rules referring to the standards applied on buildings, which atomic number 18 constructed or renovated using commons design. These issues are analytically discussed below emphasis is given on the dodge of the disposal to provide specific incentives to homeowners for using unripe design technology. It is proved that the brass of Northern Ireland has the willingness to tug the green design and the green building however, its relevant initiatives often fail to meet the above gull because of one of the following reasons a) they are not completed successfully, or b) they are not made cognise to the people who are not aware that specific practices withdraw to be introduced in domestic overhaul works. Indeed, it has been proved that peopl e in Northern Ireland are not appropriately informed on their coarses initiatives and rules in regard to the green design and the green building. The target on which the countrys government should focus is not just the increase of the volume of its legislative work referring especially to green design and green building but also on the improvement of its communication with the people. 1. Driving factors tail the governments strategic position in relation to encouraging green design. The government of Northern Ireland has been actively involved in efforts for promoting sustainability and green design being influenced rather from the relevant practices of the UK government. As for the characteristics of the governments position towards the green design and the green building, these enkindle be identified among other activities and statements, as analyzed in the sections that follow in the intentions of the members of the government for the update of the Building Regulations so that the use of renewable elan vital to become compulsory in all new builds from 2008 (Mongabay 2006). The initiatives of the government of Northern Ireland for the promotion of green design have been emerged among other reasons - because of the increase of global warming and the need for saving energy in phratrys across the country. This need is highlighted in a distinguish published in 2007 in the specific report it is noted that Green Party Irish government ministers (BBC News, 2007) highlighted the need for the establishment of an element of renewable energy such as solar power or biomass heating (BBC News, 2007) in homes across Ireland. The above proposal has been one of the various activities developed by the Irish government in regard to the promotion of green design and green technology it must be noted here though that the relevant projects are often influenced by the British green design which is, in any case, based on the rules of sustainability. The activities of the government of Northern Ireland in the particular sector, i.e. the promotion of green design and green technology, are presented below. As for the effort factors of these initiatives, these could be described as follows a) the need for aligning the national policies with the similar policies of other countries worldwide b) the need for reducing the energy consumed by households across the country the green design and the green technology can provide a major part (about the 2/3) of the daily energy needs of a household

Service Quality and Customer Satisfaction Research Paper

dish out Quality and Customer Satisfaction - Research Paper recitationCustomer gratification is the outcome felt by those who have experienced a unions accomplishment that met or exceeded their expectations. Some researchers highlighted the importance of client satisfaction and do see that node satisfaction has a positive effect on organizations profitability. Evidence also shows the positive friendship between customer satisfaction, loyalty and retention. Customer loyalty refers to a deeply held commitment to re-buy a favored product or service in the future despite situational influences and marketing efforts having the potential to cause shift key behavior. The aim of this research is to study the impact of service quality on both customer satisfaction and customer loyalty and the overall effect on business and profitability. Chapter One Introduction 1.1 Problem education This research studies the impact of service quality on customer satisfaction which in turn affects the overall business effect and accordingly the overall organizational profits and its market value. 1.2 Importance of the study In todays dynamic market, competition has become very tough and the product no more became the competitive advantage, in contrast the service quality became the driver of todays business and what differentiates organizations as todays customer became more sophisticated and much more knowledgeable with access to planetary markets and information, accordingly, customer satisfaction became the center of attention and organizations heading more and more towards a customer bear on perspective 1.3 Research Questions Does service quality really matter? What kind of competition exists in todays marketplace? What is customer satisfaction? Can it be measured? Does customer satisfaction live to customer loyalty? What is the relation between quality of service and customer satisfaction? How can customer satisfaction impact the business performance and company va lue? Chapter Two Service quality 2.1 Service Quality in a Nutshell Service quality is a concept that defines the relationship between expectations and performance of a business. It is based on the knowledge that a company with high quality of service go out fulfill the needs of the customer while retaining their economic competitiveness (Jean, 2000). Economic rivalry is increased by the improvement in the quality of service. This objective may be attained by comprehending and developing the available methods, recognizing the problem swiftly and categorically creating an authentic and dependable service delivery measures and assessing the satisfaction of customers and other performance output. In other words, service quality is a term that is applied by a companys administration to define the success in service. It replicates at every service delivery. Customers draw their anticipations from their introductory experiences, adverts and from word of mouth (Anand, 2010). Universally, consumers contrast the service obtained with anticipated whereby in case the former is underachieved compared to the latter the consumers permit dissatisfied. 2.2 Is Service Quality that Important? One of the significant parts of the quality management is giving the customer service required. The business has faith in giving

Consumer law in england and wales Article Example | Topics and Well Written Essays - 3250 words

Consumer law in england and wales - bind ExampleAccordingly, in this paper I shall adopt a focused approach and particularly bet the e-commerce driven consumer measures and their concomitant impact on consumer law in England and Wales.The rapid pace of online business application has fuelled piecemeal responsive legislative measures in an attempt to balance the interests and protection of consumers whilst simultaneously facilitating market growth. It is submitted at the outset, that ad hoc responsive EU legislative measures have been insufficient to cover the multifarious consumer transactions cover by the e-commerce umbrella. Moreover, the underlying weakness in such measures has been the fact that trenchant online business is clearly aquiline on effective consumer protection as opposed to being mutually exclusive.If we consider this contextually, within England and Wales the native issue impacting consumer protection under the e-commerce paradigm has been effective consumer p rotection vis--vis optimum market facilitation. ... Additionally, in inn to commercial-gradely exploit the new e-commerce business pretending, the key to growing a successful online business is to stop up compliance with legal requirements regarding the selling of goods and services to consumers, work with reliable internet service providers and programmers and utilise effective marketing tools to promote business (Alexiou, 2002). As such, the central consumer protection legal issues raised by this argon as follows 1) The use of online terms and conditions - Standard commercial agreements need to consider the protection against unfair commercial practices and unfair contract terms (Singleton, 2003). Moreover, consumer contracting on online terms and conditions raises jurisdiction and applicable law issues and2) entropy protection compliance needs to be addressed both in respect of collecting tuition on online users, selling customer lists and monitoring e-mail and viral market ing. Businesses must be registered with the Information Commissioner for treat and implement an online privacy policy and marketing and detailed internal policies on employee monitoring (Smith, 2001). Furthermore, the e-commerce business model involves the provision of goods and services online in the course of business to consumers at a distance and as such, raises issues as to applicable law and enforceability, which is further compounded by borderless frontiers in enforcement (Smith, 2001). The global nature of transacting online has fuelled a get of international e-commerce initiatives (Lloyd 2004). However, the rhetoric of these proposed models focus solely on the regulatory aspect of e-commerce, which is arguably one component of wider issues raised by e-commerce from a

Schooling as Growth Essay Example | Topics and Well Written Essays - 1000 words

Schooling as Growth - Essay pillow slipBut the present trend seems to be upbeat on everything else except in the field of education. instruction today is based and defined more in terms of stringent testing and examinations and a someone is valued according to the number of qualifications he/she has.Airing his views Anron Falbel stated that, Today our social environment is exhaustively polluted by education a designed process in which one group of mint (educators, social engineers, people shapers) try to make another group (those who are to be educated) postulate something usually without their consent, because they (the educators) think it will be good for them. (Anron Falbel) Most of the schools fall within these parameters and there seems to be no release from its destructive grip.Educationists and parents are beginning to realize that this is not what they lack for their children. The answer to their solicitation comes in the form of elected schools. There are many such schools across the globe in places analogous Japan, Israel, Thailand and New Zealand. One such ancient and very popular school is Summerhill which comes in like a breath of fresh air to fill that vacant void. This school which is one of the most notable schools in the world was founded in 1921 and is situated on the East coast of England.Summerhill Schools democratic approach that is based on the Philosophy of A.S. Neill has influenced scores of educational institutions around the world. Education at Summerhill is federation based with most of the children coming from diverse backgrounds and boarding in the school premises. There is no stringent syllabus drawn up and children are never pushed or compelled to study. They are free to choose what they want to study and when they want to study. According to a professor at Summerhill, lessons are not mandatory only when it is more about inculcating the right values in the

To what extent was John Maynard Keynes' principal contribution to Essay

To what extent was stool Maynard Keynes principal contribution to political economy a re-conceptualisation of optimal relation - Essay ExampleThis is a good deal the case between Keynesian economists and other reformists theories. Keynesianism or Keynesian economics is an economic theory base on the ideas John Maynard Keynes, as put forward in his book The General Theory of Employment, by-line and Money, available in 1936 as an answer to the Great Depression of the 1930s. Keynesianism advocates for a mixed economy, in which the enjoin as well as the market or the private sector have both epoch-making functions to operate. It should be noted that the advent and eventual rise of Keynesianism saw the collapse of laissez-faire economics which was of the go through that both the state and the market could function, each on its own. Keynesianism also emphasizes of the significance of aggregate demand for goods as the lashing factor of the economy, particularly in periods of recessio n. For this reason, government plans or policies could be made use of to arouse demand at a macro level, to counter high un economic consumption as well as deflation. A significant conclusion of Keynesianism is that on that point is not a tough and automatic propensity for output and employment to move to full employment levels. Effective demand is therefore the fundamental idea underlying Keynesianism. have a bun in the oven Keynesian Criticisms After Keynes, a good amount of concentration has been dedicated to the problem of probability and distrust in Keyness General Theory by a set of economists frequently called Post-Keynesians. Over the years, there have risen a lot of economic theories and propositions which no longer see Keynesianism as a spur. As Chick and Tily (2004) mentions in mainstream economics, Keynes is dead1. Leijonhufvud (2008)2 gives explanations on the hypothetical blindness of the economic profession vis a vis interpretations from Keynesianism of the enter financial crisis to conventional reliance on market efficiency theory, expectations based on reason as well as the representative agents3. Wray and Teymogne (2008) make us reminiscent of the fact that the efficient market hypothesis, ilk all approaches derived from the old neoclassical theory, relegates money and finance to the sidelines.4 A latest volume, cataloguing the commentary of twelve big(p) economists on Keyness Economic possibilities for our Grandchildren5, offers an outstanding incident to assess the space between conventional Keynesian views of capitalism with love of money. Keyness disapproval for the money drive and the demanding purposeful money-makers (who) may sprout all of us along with them into the lap of economic abundance is dismissed as the befuddled and elitist enunciate of moralistic narrow-mindedness and an ideal case in point of an irrational approach to economics. For example, Boldrin and Levine (2009) challenge Keynes for not being clear between rea l and monetary factors6. On his part, Phelps (2009) considers Keynes condescending approach towards the pursuit for wealthiness as unusual for an economist7, representative of anti-materialism as well as obscure to every scholastic gaiety in business. Ohanian (2009) illustrates Keynes approach as that of a judgmental and critical social commentator who uses his economists pulpit to make a rather puritan-based vision of the future8. Fitoussi (2009) acknowledges that Keynes negative response to capitalism, with its acquisitiveness and inconsiderate conduct, is not so badly founded9. He however goes on to coin Keynes

Discussion 21 Essay Example | Topics and Well Written Essays - 250 words

Discussion 21 - Essay ExampleLikewise, the boob tube also noted information regarding risk factors for developing varicose veins that include family history, being overweight, lack of exercise, smoking and even preponderance for standing or sitting at farsighted periods of time (Society for Vascular Surgery). Finally, there were interventions or recommended treatment such as wearing compression stockings and oppo web site more advanced techniques like schlerotheraphy, vein stripping, and ablation (Society for Vascular Surgery).What is striking and motivating in the video is that even for a female and old-aged patient such as Durene Bryant, she was not afraid of seeking sea captain advice and determining which mode of treatment would address her medical dilemma. By using her as the patient to levy the needed information on varicose veins, patients with similar dilemma would not hesitate to seek original advice and determine which is the most effective option to address the kind of discomfort they could experience from varicose veins. The site was therefore very illuminating and beneficial for patients and researchers who are interested to know more on the

France and its relationship to the United States Research Paper

France and its descent to the United States - enquiry Paper ExampleAmerica was later colonized by the British and after a serial of rivalry disputes with the french, Britain and the French army engaged in a war that led to the defeat of the French. The French were pushed away from North America and they retaliated by providing the Americans army with weapons to fight for their independence. The devil nations have been involved in close ties ever since. Just like any other international relationship, the relationship amid France and the United States has been challenged by tension and suspicion. Historically, the United States was the one at the receiving end of the relationship. The benefits that France brought to the United States were ample in the initial period of the international relations. As time passed, the relationship became symbiotic and it has been this way to date. In this paper, I will focus on the history of France and its relationship to the United States. Franc e relationship to the USSince primeval in the 16th century, the French businessmen were interested in the United States since it was a viable exporting region for raw materials and food stuff. French explorers in the western hemisphere of North America provided discipline on the best settling areas for the French people and they formed a colonial empire in this region. The French settlements in the United States were in Detroit, St. Louis, Biloxi, New Orleans, Green Bay, Baton Rouge and Mobile. During the colonial period, the Frenchs main rival in the region was the Great Britain. The 2 colonial powers engaged in a series of wars against each other to secure land. In the 18th Century, after the defeat of France by the Great Britain in North America, France opted to form an alliance with the United States freedom fighters. France provided the US army with argillaceous ammunition to fight against the British colonial army. This marked the beginning of the common interests between the two nations. together they managed to push Great Britain out of North America. The French later sold Louisiana to the US and this built the US economy (Davidson, 2003). During the seven years war between Britain and France, the French coveted the fertile Canadian land, which was controlled by the British. In helping the US defeat Britain, France was hoping that Britain would be weakened to leave Canada too. After the US gained independence on 4th July 1776, France continued supporting the new nation to grow into an economic hulk in the region. During this time, France had already undergone an industrial revolution and it mentored the US to undergo a revolution in industrializing. The two nations became close business partners with the US exporting most of its raw materials to France in exchange for machinery that was needed for industrialization. The two nations relations were strengthened when the French gave their US counterparts with the statue of liberty. It symbolized t heir friendship and it gave the French a gate pass to freely migrate to the US. The relationship between the two nations has grown over the years and they have become potent on each others economy, politics and culture (Lionel, 2004). In the 20th century, the relationship between the two nations maintained its positive growth. The US helped France to defeat the Nazis who were determined to take over the nation. The two nations were in the pioneering group of nations in many international diplomatic unions like the United Nations, WHO and NATO. As the US gained more power and influence in the world, France began to feel threatened and it formed the European

Homeland Security Preparedness Essay Example | Topics and Well Written Essays - 2250 words

Homeland Security Preparedness - Essay ExampleThe parting of call down and local governments as well as the nations first responder community has been viewed largely as providing quick reaction and consequence mitigation to either attacks that occur despite the best effort of the federal system to prevent it...In fact, this image is not correct local governments must do a bulky deal much than prepare for the consequence management role. In particular, they must also pay a great deal of attention to prevention efforts. To date they have not done nearly overflowing in this regard (OHanlon, 2005). OHanlon recommends that state and local governments can be first responders in all arenas. The Governors place should make sure that there is a dedicated anti-terrorism task force at the state level, and any sufficiently large cities should have an anti-terrorism task force operating out of a major offences unit. topical anesthetic miscommunicating and planning was part of the slow retort to 9/11. According to the 9/11 Commission Report, A generic flight-emitting diodege plan prepared to get the aircraft airborne and out of local airspace quickly incorrectly led the Langley fighters to believe they were ordered to fly due east... for 60 miles... the lead pilot and local FAA controller incorrectly assumed the flight plan instruction to go 090 for 60 superseded the original scramble order (p. 27). Inadequate protocols for communication and coordination between local, state and federal authorities can have lethal consequences. Similarly, the FBIs limited terrorism response pre-9/11 was due to their being tied too closely with state and local agencies such that they were solitary(prenominal) interested in pursuing the needs of state and local areas such as organized crime and white-collar offenses (p. 74). OHanlon notes that state governments do not have to do everything and be everywhere. it is not necessary to enclothe all three million first responders in the United States with state of the art chemical protective gear or practical communications systems. Equipping specialized teams within each(prenominal) major legal power with such capabilities, and creating several mobile communications headquarters with interoperable technology, are less expensive and more than quickly doable propositions. It is not necessary that every firemans radio can emit to every police officers radio a certain number of mobile interoperable communications vans that can be quickly deployed to a problem site are a more cost-effective solution. They can allow quick coordination and cross-communication through the squad or team leaders of each type of organization (that would have been enough to save many firefighters on September 11, 2001 in sore York). A large city could purchase several dozen, at $1 million each, for a credible cost of several tens of millions of dollars (OHanlon, 2005). The Governors Office should follow this approach. While all EM S and medical responders, police units, hospitals and other state agencies do not need to have extensive anti-terror preparation, specialized units should and should have access to top-of-the line gear. As OHanlon illustrates, doing so not only is cost-effective but in any respect is often fungible to every day operations Communications vans like the one above can also be used in major crimes like bank robberies. OHanlon recommends $5 billion

Marketing plan Essay Example | Topics and Well Written Essays - 500 words - 6

Marketing plan - Essay ExampleHowever, at afterward stages more specialized trainings exit be given to employees. For staffing purpose, the job descriptions pull up stakes be developed and the ads will be given on the website and in the printed media. Proper interviews and tests will be conducted to hire the staff. nada will be a created as a partnership among the three partners. The Partnership Agreement will be assigned by the three partners and they will have unlimited liability which means that in the reference of the dissolution of the company, the personal assets of the partners can be also claimed by the creditors. No corporate taxes will be imposed and each partner will be liable to pay his personal tax at the rate of tax applicable to him individually. In future, if the company expands and we plan to establish more branches of Spa, then we may plan to convert our legal structure into a limited partnership or corporation.At Vigor, quick contacts will be established with health c atomic number 18 providers. In collaboration with the health insurance companies, Vigor will offer insured services to its customers. Most of the people coming to Spas and taking massage therapies are unaware that when a physician prescribes massage therapy then it is usually paid by insurance. If insurance will not cover the expense of clients, the difference will be charged from the client. To handle insurance coverage, counselling software will be purchased. Vigor will also maintain a list of unobjectionable insurance companies and their clients will be handled.To ensure quality services, high quality products of good brands will be used. While servicing the customers their needs and wants will be understood. Moreover, a regular customer feedback will be also taken to ensure high service

Loan Processing at Capital One Essay Example for Free

Loan Processing at dandy unmatched endeavorThis marketing effort, which was planned to take the form of a major mail drop, was designed to increase the pile of funded adds in active six weeks when potential customers startle returning these applications. It was stool to each iodine at Capital One that the operations of impart cognitive operationing would play a major role in determining if the upcoming mail drop would be a success.With 14 funded loans processed per tie in every month and a total of 25 accords on the team, the department does not have the capacity to handle the application mickle leading to our tar hire of 700 funded loans per month that we set following our increased marketing effort, ob performd one of the managers working for Rick, What we need is a signifi messt increase in staff. We also need to heavily set up in knowledge technology to further increase the point of intersectionivity of the existing staff.While it was clear that the aime d increase in loan applications would pop the question a serious challenge for the underwriters, there was no consensus on what actions should be taken. As was observed by one of the executives in arouse of consumer loans When I benchmark the returnivity of our underwriting team with other companies in the industry, 14 funded loans per associate per month is not a number we can be proud of. It takes about 3 hours of actual work to fund a loan, and that includes everything from the initial hearing to underwriting, quality inspection, and closing.We have 25 associates, that each works about 150 hours per month. So each associate should be able to process 50 applications per month, which gives us 1250 applications per month for the team. Even if we fund only every other loan that we underwrite, we would just need a little bit of everyplace condemnation to get 700 units funded. Several others at Capital One agreed. As it was put by one of the associates in charge of direct market ing Frankly, if you asked me, there seems to be a lot of potential for improving productivity in our processes.I am optimistic that our upcoming mail-drop testament lift productivity and utilization scores in the underwriting process since there will be a lot more work coming in. As the person in charge for operations management, Rick had mixed feelings about these comments. On the one hand, it was trus iirthy that his departments productivity metrics had not been stellar in the past. But his associates worked very knotty and were very capable. This case was developed all as the basis for class discussion.It is not mean to serve as an endorsement, source of primary info or illustration of effective or unproductive management. in all data in the case has been disguised. Rick was relatively new to this role, though he was a highly accomplished operations manager with a history of taking on tough challenges and producing strong results by redirecting his teams towards better prioritization, teamwork and focus on strategically important activities. As he looked all over the marketing forecast and the target of 700 funded loans for the beside month, Rick wondered what the upcoming mail drop would do to his department?And, more importantly, what could he do to help Capital One grow its consumer loan tune in the most optimal way? Capital One Background Information After graduating first in class from the Stanford chore school in 1981, Richard Fairbank joined Strategic Planning Associates (SPA), a strategy-consulting firm. In 1986, Fairbank met Nigel Morris, a fresh associate at SPA. While analyzing the operations of a major money center bank, the two reviewed the firms credit card operations. Both of them were struck by the enormous profitability relative to the rest of the bank.The young consultants concluded, Credit card game argon not banking they are all about collecting discipline on 200 Million people that youd never meet, and, on the basis of that information, making a serial publication of decisions about lending money to them and then hoping they would pay you back. Fairbank and Morris recognized the potential of customizing credit card products establish on characteristics and behavior of their customers and taking advantage of the technological advances in computers that offered companies the ability to record, organize and analyze bighearted amounts of customer data.They realized that few products in the credit card industry were being direct marketed and that rase fewer firms were fully exploiting the power of statistical analysis. Fairbank and Morris were able to convince the bank to run a test using this strategy. The test worked remarkably well, however, the bank was unwilling to adopt this new strategy. Convinced that they were onto something really big, the two pitched their idea to more than 20 national retail banks before Virginia-based Signet curse invited them to launch its Bank Card division.Over th e next several years, Fairbank and Morris ran thousands of statistical tests and eventually introduced the first balance transfer product in 1991 that revolutionized the credit card industry and saved a struggling Signet Bank. Four years later, in 1995, Signet spun off its credit card division to create the publicly held Capital One. Recognized for its innovation, customer service, information technology, and financial management, Capital One now is one of the largest issuers of Master Card and Visa credit cards in the world. Today, the companys global customer base is close to 49 Million with managed loans totaling over $83 Billion.From its IPO in 1994 to 2005, Capital Ones stock price had increased more than 1400%. In recent years domestic diversification has become a primary component of Capital Ones strategy. After going public, the company progressed on geographic and This case was developed solely as the basis for class discussion. It is not intended to serve as an endorsement , source of primary data or illustration of effective or ineffective management. All data in the case has been disguised. product line expansion through organic growth in credit cards and a series of acquisitions in non credit card caperes.In 1998, the company acquired Summit Acceptance Corporation, an automobile loan provider. In 2001, it acquired the nations largest online provider of direct auto loans People First, and a leading provider of pay solutions Amerifee. The acquisition of Onyx Acceptance Corporation made Capital One Auto Finance the second-largest independent auto lender in the United States. The company also acquired Kansas City-based eSmartloan, an online originator of folk equity loans and mortgages Hfs Group, a home equity loan broker in the United Kingdom and InsLogic, an insurance brokerage based in Tennessee.A number of these diversified businesses along with some organically grown businesses reside in the planetary Financial Services (GFS) organization o f Capital One. The Loan processing center is one such business that supported a variety of loan products such as small business loans, Line of assign and Jumbo loans. The Loan Approval Process In the division in charge of consumer and small business loans, the marketing department solicits potential customers through direct mail and/or email campaigns, that highlight the loan product features and specials of various products that are offered by Capital One.These campaigns, which are typically carried out at a nationwide level, have an information card that can be returned by the customer. The customer uses this card to provide information concerning their name, the type of loan they are interested in and the phone number/time regulate that is best to reach them. Customers who respond by sending this information back enter the process and are referred to as an App. Each App flows through a process that consists of five steps Interview, Workflow Coordination, Underwriting, Quality authority (QA) and Closing.Exhibit 1 shows the process flow with a brief description of the activities and the number of associates in each role. Interview The interview step consists of seven associates who call the telephone number specified on the information card. On a typical day between 200 and 500 potential customers are called depending on the incoming volume of customer requests. Federal privacy regulations require that financial institutions can speak about the loan only to the person who actually requested the loan. Hence, if this person is not home at the time of the call, the call has to be repeated at a later point.During the call, the associate interviews the applicant about her loan needs. Based on the customer needs, the associate offers a tend of products to the customer and the loan terms such as the maximum loan amount and the interest rate associated with each product (usually a range of interest rates is provided). This case was developed solely as the basis for class discussion. It is not intended to serve as an endorsement, source of primary data or illustration of effective or ineffective management. All data in the case has been disguised.If the customer is interested in one of the products, she will start an application process with the associate. The associate follows a scripted questionnaire and enters the information being provided by the customer into a computer system. The interview associate sets the expectation with the customer on the next steps if additional information is necessary to complete processing and approving the application, an underwriter will get in touch with the customer in 2-5 business days to get the necessary information.If all the information is complete and accurate, the applicant will receive a phone call from an Underwriter in approximately 5-10 business days outlining the next steps in the closing process. Exhibit 2 summarizes some sample data that was collected over the course of a week. The Exhibit shows it takes on average 22 to 24 minutes for an associate to process one extra app. This includes the time the associate spends talking with the applicant. It also includes the time it takes the associate to reach the applicant.